Discovery Village Terms and conditions

Terms and Conditions

Discovery Village T’s & C’s

PRIVACY POLICY

This Policy applies as between you, the User of this Web Site and Discovery Village the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

  1. Definitions and Interpretation
    In this Policy the following terms shall have the following meanings:

“Account” – means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;

“Content” – means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

“Cookie” – means a small text file placed on your computer by Discovery Village when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site. Where e-commerce facilities are provided, Cookies may be used to store your cart.

“Data” – means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;

“Discovery Village” – Discovery Village Discovery Village Road, Bournemouth, England, BH1234

“Service” – means collectively any online facilities, tools, services or information that Discovery Village makes available through the Web Site either now or in the future;

“System” – means any online communications infrastructure that Discovery Village makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” “Web Site” – means any third party that accesses the Web Site and is not employed by Discovery Village and acting in the course of their employment; and

“Website” – means the website that you are currently using www.discoveryvillage.co.uk and any sub-domains of this site (e.g. sub domain www.discoveryvillage.co.uk/about-us/) unless expressly excluded by their own terms and conditions.

  1. Data Collected

Without limitation, any of the following Data may be collected:

  1. 2.1  name;
  2. 2.2  date of birth;
  3. 2.3  gender;
  4. 2.4  job title;
  5. 2.5  profession;
  6. 2.6  contact information such as email addresses and telephone numbers;
  7. 2.7  demographic information such as post code, preferences and interests;
  8. 2.8  financial information such as credit / debit card numbers;
  9. 2.9  IP address (automatically collected);
  10. 2.10  web browser type and version (automatically collected);
  11. 2.11  operating system (automatically collected);
  12. 2.12  a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
  13. 2.13  Cookie information (see Clause 10 below).
  1. Our Use of Data
  1. 3.1  Any personal Data you submit will be retained by Discovery Village for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to six months.
  2. 3.2  Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
  3. 3.3  All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.
  4. 3.4  Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our

Web Site. Specifically, Data may be used by us for the following reasons:

  1. 3.4.1  internal record keeping;
  2. 3.4.2  improvement of our products / services;
  3. 3.4.3  transmission by email of promotional materials that may be of interest to you;
  4. 3.4.4  contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
  1. Third Party Web Sites and Services

Discovery Village may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Discovery Village requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

  1. Changes of Business Ownership and Control
    1. 5.1  Discovery Village may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
    2. 5.2  In the event that any Data submitted by Users will be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.
  1. Controlling Access to your Data
    6.1 Wherever you are required to submit Data, you will be given options to restrict

our use of that Data. This may include the following:

  1. 6.1.1  use of Data for direct marketing purposes; and
  2. 6.1.2  sharing Data with third parties.
  1. Your Right to Withhold Information
    1. 7.1  You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
    2. 7.2  You may restrict your internet browser’s use of Cookies. For more information see Clause 10 below.
  2. Accessing your own Data
    1. 8.1  You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
    2. 8.2  You have the right to ask for a copy of your personal Data on payment of a small fee.
  3. Security

9.1 Data security is of great importance to Discovery Village and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

  1. Cookies
  1. 10.1  Discovery Village may set and access first-party Cookies on your computer. Cookies that may be placed on your computer are detailed in Schedule 1 to this Policy. These Cookies are integral to the services provided by the Web Site to you.
  2. 10.2  You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.
  3. 10.3  You may delete Cookies, however you may lose any information that enables you to access the Web Site more quickly.
  4. 10.4  [The Web Site uses the third-party Cookies detailed in Schedule 2 to this Policy for the purposes described therein. These Cookies are not integral to the services provided by the Web Site to you and may be blocked at your choosing via your internet browser’s privacy settings. Please ensure that your

internet browser is up-to-date and consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.]

  1. Changes to this Policy

Discovery Village reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

This website www.discoveryvillage.co.uk (“The Discovery Village website”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve our website by better understanding how you use it. Please read this cookie policy carefully and ensure that you understand it. Your acceptance of our cookie policy is deemed to occur when you close the cookie pop up. If you do not agree to our cookie policy, please stop using our website immediately.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Cookie” – means a small text file placed on your computer or device by our website when you visit certain parts of our website and/or when you use certain features of The Discovery Village website. Details of the Cookies used by our website are set out in section 13, below;

“Cookie Law” – means the relevant parts of the privacy and Electronic Communications (EC Directive) Regulations 2003

“personal data” – means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via the Discovery Village website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 (from 25 May 2018, the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our” – means Discovery Village, Discovery Village Road, Bournemouth, England, BH1234

  1. Information About Us
  1. 1.1  The Discovery Village website is owned by us and operated by Discovery Village, Discovery Village Road, Bournemouth, BH1234
  2. 1.2  Our VAT number is 12345678.
  3. 1.3  We act as the Data Controller for personal data that you submit to us, and protect that data in accordance with all relevant laws. We are registered with the ICO (Information Commissioner’s Office). Our Data Protection Officer is Chirs Sampson, who can be contacted by email at hello@discoveryvillage.co.uk or by post at the address on our website
  1. How Does Our Registry website Use Cookies?
  1. 2.1  The Discovery Village website may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Registry website and to provide and improve our website service. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
  2. 2.2  By using the Discovery Village website, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on Discovery Village’s website for improving the user experience (WordPress), Analytics (Google Analytics) and subscribing individuals to our newsletter (Mailchimp). For more details, please refer to section 4 below.
  3. 2.3  All Cookies used by and on our the Discovery Village website are used in accordance with current cookie Law. We may use some or all of the following types of cookie:
    1. 2.3.1  Strictly Necessary Cookies

A cookie falls into this category if it is essential to the operation of our Registry website.

    1. 2.3.2  Analytics Cookies

It is important for us to understand how you use the Discovery Village website, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping us to improve the Discovery Village website and your experience of it.

    1. 2.3.3  Functionality Cookies

Functionality Cookies enable us to provide additional functions to you on Discovery Village’s website such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

    1. 2.3.4  Targeting Cookies

It is useful for us to know when and how often you visit the Discovery Village website, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make The Discovery Village website more relevant to your interests.

    1. 2.3.5  Third Party Cookies

Third party Cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party Cookies may be provide analytics services to us. The Discovery Village website, (these Cookies will work in the same way as analytics Cookies described above).

    1. 2.3.6  Persistent Cookies

Any of the above types of cookie may be a persistent cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit The Discovery Village website.

2.3.7 Session Cookies

Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit The Discovery Village website until you close your browser. Session cookies are deleted when you close your browser.

  1. 2.4  Cookies on The Discovery Village website are not permanent and will expire after a certain period.
  2. 2.5  For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our privacy policy.
  3. 2.6  For more specific details of the Cookies that we use, please refer to the table below.
  1. What Cookies Does The Discovery Village website use?
    1. 3.1  The Discovery Village website uses analytics services provided by Google Analytics website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how The Discovery Village website is used. This, in turn, enables us to improve our Registry website and the service offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of The Discovery Village website, it does enable us to continually improve The Discovery Village website, making it a better and more useful experience for you.
    2. 3.2  The analytics service(s) used by The Discovery Village website use(s) analytics Cookies to gather the required information.
  2. Consent and Control
    1. 4.1  Before Cookies are placed on your computer or device, you will be shown a pop up box requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you.
    2. 4.2  In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
    3. 4.3  The links below provide instructions on how to control Cookies in all mainstream browsers:

The links below provide instructions on how to control Cookies in all mainstream browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

Microsoft Internet Explorer: https://support.microsoft.com/en- us/kb/278835

Microsoft Edge: https://support.microsoft.com/en- gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_ GB

Safari (iOS): https://support.apple.com/en-gb/HT201265

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-

disable-Cookies-website-preferences

Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform %3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

  1. Changes to this Cookie Policy
    1. 5.1  We may alter this cookie policy at any time. If we do so the cookie pop up will appear again to indicate this. Any such changes will become binding on you on your first use of The Discovery Village website after the changes have been made. You are therefore advised to check this page from time to time.
    2. 5.2  In the event of any conflict between the current version of this cookie policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Website Terms and Conditions

By Using Our Site You Accept These Terms and Conditions
Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site.

These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, www.discoveryvillage.co.uk (“Our Site”). It is recommended that you print a copy of these Terms and Conditions for your future reference.

These Terms and Conditions were last updated on 4th July 2021. [The following changes were made: 4th July 2021.]

Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.

The following document[s] also apply to your use of Our Site:

  • Our Privacy Policy, available at www.discoveryvillage.co.uk/terms-and-conditions/. This is also referred to below in Part 15.
  • [Our Cookie Policy, available at www.discoveryvillage.co.uk/terms-and-conditions/. This is also referred to below in Part 15.]
  1. Definitions and Interpretation
    • In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and
“We/Us/Our” means Discovery Village LTD.
  1. Information About Us
    • Our Site is operated by Discovery Village LTD. We are a limited company registered in England and Wales under company number 15134828 . Our registered address is Merritown Lane, Christchurch, Dorset, BH23 6BA and Our main trading address is Merritown Lane, Christchurch, Dorset, BH23 6BA.
  1. How to Contact Us

To contact Us, please email Us at hello@discoveryvillage.co.uk

  1. Access to Our Site
    • Access to Our Site is free of charge.
    • It is your responsibility to make the arrangements necessary in order to access Our Site.
    • Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted. If We suspend or discontinue Our Site (or any part of it), We will try to give you reasonable notice of the suspension or discontinuation.
  1. Changes to Our Site

We may alter and update Our Site (or any part of it) at any time. If We make any significant alterations to Our Site (or any part of it), We will try to give you reasonable notice of the alterations.

  1. Changes to these Terms and Conditions
    • We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. As explained above, your use of Our Site constitutes your acceptance of these Terms and Conditions. Consequently, any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.
    • If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
  1. International Users

Our Site is intended for users in the United Kingdom only. We do not warrant or represent that Our Site or its Content are available in other locations or are suitable for use in other locations.

  1. How You May Use Our Site and Content (Intellectual Property Rights)
    • All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
    • You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).
    • You may print one copy and download extracts of any page(s) from Our Site for personal use only.
    • You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.
    • Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.
    • You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.

OR

  • All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
  • You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).
  • You may print copies and download extracts of any page(s) from Our Site for personal use.
  • Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.
  • You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or Our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.
  • Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, ‘Acts Permitted in Relation to Copyright Works’, which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office.]]
  1. Links to Our Site
    • You may only link to the homepage of Our Site, www.discoveryvillage.co.uk. Linking to other pages on Our Site requires our express written permission.
    • Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.
    • You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).
    • Your link should not use any logos or trade marks displayed on Our Site without Our express written permission.
    • You must not frame or embed Our Site on another website without Our express written permission.
    • You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.
  1. Links to Other Sites
    • Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.
    • The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
  1. Disclaimers
    • Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be obtained before taking any action.
    • We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
    • If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.
  1. Our Liability
    • Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
    • If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
    • If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
    • Our Site is intended for non-commercial use only. If you are a consumer, you agree that you will not use Our Site for any commercial or business purposes and that We shall have no liability to you for any business losses as set out above.
  1. Viruses, Malware, and Security
    • We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.
    • You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
    • You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
    • You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
    • You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
    • By breaching the provisions of Parts 13.3 to 13.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
  1. Acceptable Usage of Our Site
    • You may only use Our Site in a lawful manner:
      1. You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
      2. You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and
      3. You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.
    • If you fail to comply with the provisions of this Part 14, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:
      1. Suspend or terminate your right to use Our Site;
      2. Issue you with a written warning;
      3. Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
      4. Take further legal action against you, as appropriate;
      5. Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
      6. Any other actions which We deem reasonably appropriate (and lawful).
    • We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in Part 14.2) in response to your breach.
  1. How We Use Your Personal Information

We will only use your personal information as set out in Our Privacy Policy, available from www.discoveryvillage.co.uk/terms-and-conditions/and Our Cookie Policy, available from www.discoveryvillage.co.uk/terms-and-conditions/

  1. Communications from Us
    • If We have your contact details, We may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site or to these Terms and Conditions.
    • We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, it may take up to 7 days for your request to take effect and you may continue to receive emails during that time.
    • For questions or complaints about communications from Us, please contact Us using the details above in Part 3.
  1. Law and Jurisdiction
    • These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
    • If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 17.1 takes away from or reduces your legal rights as a consumer.
    • If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
    • If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Tickets purchased are only valid on the date and session time stated on the ticket.
  2. Discovery Village tickets are not for resale, are non-refundable and have no cash value.
  3. Guests are reminded that for technical and operational reasons, any part of the play village may be closed, altered, removed or be otherwise unavailable at any time without prior notice.
  4. Children must be supervised by a parent/guardian, aged 18 or over, at all times.
  5. Babies in arms are admitted free of charge and require a free ticket. Children that can crawl and walk will require a ticket to enter Discovery Village.
  6. Play sessions are 2 hours long and Discovery Village and the Village Cafe closes completely between each play session for cleaning.
  7. Please read all safety signage before entering the play village. Staff instructions must be obeyed at all times and the management reserve the right to refuse entry to any person without reason.
  8. Children must be accompanied by an adult at all times.
  9. Details of your name and address are recorded and may be used for updating you with information relating to Discovery Village. These records are for our sole use. Under the terms of the Data Protection Act, you have the right to advise us at any time if you do not wish to receive further contact from Discovery Village.
  10. Discovery Village cannot accept any responsibility for damage or theft to any vehicles whilst on these premises. All vehicles are parked at the owner’s risk.
  11. Discovery Village cannot accept responsibility for items lost inside inside Discovery Village or in our car park area.
  12. Discovery Village cannot accept responsibility for the loss, theft or damage of personal items.
  13. Discovery Village reserves the right to vary ticket prices and product costs without prior notice.
  14. Discovery Village may modify our Terms and Conditions, including our Privacy Policy, with or without notice. Any such modification will be effective immediately upon public posting. Your continued use of our service and this website an our services following any such modification constitutes your acceptance of these modified Terms and Conditions.

  1. By booking a party at Discovery Village you agreeing to the terms and conditions set out below.
  2. Capacites are detailed on our website at the point of booking.
  3. For availability please check your desired dates through our bookings page.
  4. Birthday parties are held within our standard play sessions and are not exclusive use
  5. Any dietary requirements must be confirmed by email at least 72 hours before the day of your booking.
  6. Additional spaces for siblings/guests outside of the party capacities need to be booked as standard tickets and these are excluded from the food and drink package.
  7. Children must be supervised by a parent/guardian, aged 18 or over, at all times.
  8. A 50% deposit is required at the point of booking to secure your party space. 100% payment is required 14 days before the day of your booking.
  9. Final payments not made 14 days before the day of the party will result in cancelation of the party and loss of the deposit.
  10. Deposits are non refundable.
  11. You are welcome to provide your own birthday cake. It is your responsibility to provide allergen information to all your guests. Cakes containing nuts are not permitted.
  12. All visitors to Discovery Village must comply with the Discovery Village play rules and our terms and conditions at all times.
  13. Management reserve the right to refuse admission and ask people to leave the premises.
  14. Discovery Village reserves the right to cancel bookings at any time for circumstances that may arise that are beyond our control and/or would endanger staff, customers or anyone within the premises. Whilst Discovery Village will give as much notice as possible we cannot be held responsible for any loss incurred from such cancellations.

Parents Must
•Remain within Discovery Village at all times. Discovery Village does not accept responsibility for the supervision of children
•Accept full responsibility to supervise their children at all times
•Observe their child to ensure that they are capable of using the equipment safely
•Explain these rules of play to their children and monitor their behaviour
•Know where their child is and make sure their child knows where they are at all times
•Arrive and depart on time to allow for cleaning and resetting for the next play session
•Know their child’s capabilities and behaviour best and ensure an appropriate level of supervision to reflect this
General Rules
·      Children must be supervised at all times
·      Be aware that due to the nature of the role play village some toys may contain small parts never leave children under 36 months unattended
·      Remove shoes before entering the role-play village. Socks must be worn at all times
·      No running, jumping, climbing or rough play
·      Do not climb on or damage furniture, props, toys or role play areas
·      No fighting or bullying. Foul language or inappropriate behaviour will not be tolerated
·      No food or drink is permitted within the play area
·      Only food and drink purchased from Discovery Village may be consumed on the premises (with the exception of milk and baby food)
·      Please report all accidents, incidents or damage to a member of staff immediately
·      Smoking or vaping are not permitted inside Discovery Village
·      Be respectful of others at all times, children explore at different paces
·      Children and adults who are unwell should not visit Discovery Village
·      Photography of your child for personal use is permitted. Please seek permission from other parents/guardians if photographing others
For the safety of all of our customers, management reserve the right to refuse entry or ask a family to leave, for inappropriate behaviour or none abidance of the rules above.
Management reserve the right to amend these rules at any time.
Discovery Village Ltd and its staff cannot accept any liability for loss, damage or theft of personal possessions.
Parents and guardians should note that whilst every consideration has been given to the safety of children using the play centre, Discovery Village Ltd. cannot be held responsible for accidents which occur as a result of children playing on the equipment.
For the safety and security of all our visitors, we have CCTV in operation in the centre.

  1. Tickets are non-refundable and refunds will not be given under any circumstance.
    • Tickets are date and session specific and must be used on this date and at the correct time.
    • This includes date specific, event and/or special offer tickets which are valid only for the date specified on the ticket.
    • If any amendments are required to date specific bookings or tickets, this will be subject to a charge and availability. Please contact us at Discovery Village at least 48 hours prior to your session booking.
  2. We must be able to scan the barcode on your printed or digital ticket to allow you into Discovery Village and the Village Cafe.
  3. Only babies in arms are admitted free of charge (ticket still required). Crawling and walking children and adults require a ticket to enter Discovery Village and the Village Cafe. If the incorrect tickets are purchased in advance additional tickets will be available to purchase at Discovery Village if required at our standard prices on the door.
  4. Discovery Village gift cards can be used to purchase tickets online. Lost gift cards cannot be replaced.
  5. By visiting us at Discovery Village you consent to us photographing or filming you for promotional purpose without payment to you. If you do not wish to be photographed or filmed, please let us know when you arrive.
  6. We use third-party banking and distribution institutions to handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
  7. When you create an account and/or while ordering online you will be given the option to receive information from Discovery Village by email about news, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that the appropriate box is not ticked as you go through the checkout process. You may unsubscribe from our contact list at any time.

  1. Discovery Village gift vouchers can be redeemed for full or part payment against ticket purchases online.
  2. Lost, stolen or damaged gift vouchers can not be replaced.
  3. Discovery Village gift vouchers cannot be exchanged for cash and no change or refunds will be given.
  4. Gift vouchers will expire 12 months after the date of purchase and any remaining balance on the gift card will not be refunded.
  5. The balance (£) remaining on any gift voucher can be checked at any time by contacting our friendly team at Discovery Village.
  6. Only original gift vouchers will be accepted.
  7. Gift vouchers are sent via email to your chosen recipient.
  8. Gift vouchers are not tickets. Ticket prices are subject to change and if the value on your Gift Card is below the value of the tickets you wish to purchase, the difference in price must be paid with a valid payment method either at Discovery Village or on our website.

1- The promoter is: Discovery Village Ltd (company no 15134828 ) whose registered office is in Bournemouth, Dorset.

2- The competition is open to residents of the United Kingdom aged 18 years or over except employees of Discovery Village Ltd. and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3- There is no entry fee and no purchase necessary to enter this competition.

4- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5- Route to entry for the competition and details of how to enter are via [https://discoveryvillage.co.uk/competitions] Details of where you can enter each competition can be found on this page

6- Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

7- Closing date for entry will be detailed on our competition page and alongside the competition advert. After this date the no further entries to the competition will be permitted.

8- No responsibility can be accepted for entries not received for whatever reason.

9- The rules of the competition and how to enter are as follows: Entrants must follow the entry guidelines advertised with the competition advert. This for example could be completing a form or following a social media page, tagging friends and liking posts. – Individual competition rules can be found at https://discoveryvillage.co.uk/competitions

10- Discovery Village Ltd. reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God, or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by Discovery Village.

11- The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

12- The prize is as follows:

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13- Winners will be chosen: at random by software, from all entries received and verified by Discovery Village and or its agents. In relation to competitions where winners are decided as a result of a popular vote conducted via social media sites these will be measured and recorded and verified by Discovery Village ltd.

14- The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 28 days of the closing date. The winner will only ever be contacted by Discovery Village Ltd. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

15- Discovery Village Ltd. will notify the winner when and where the prize can be collected/is delivered.

16- Discovery Village Ltd’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

17- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

18- The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

19- The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

20- The winner’s name will be available 28 days after the closing date by emailing the following address: hello@discoveryvillage.co.uk

21- Entry into the competition will be deemed as acceptance of these terms and conditions.

22- This promotion is in no way sponsored, endorsed, administered by, or associated with, Facebook, Twitter, TikTok, or any other Social Network. You are providing your information to Discovery Village Ltd. and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at [https://discoveryvillage.co.uk/terms-and-conditions/

23- Discovery Village Ltd.‘s decision as to those able to take part and the selection of winners is final. No correspondence relating to the competition will be entered into.

24- Discovery Village Ltd. shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to https://www.discoveryvilalge.co.uk/competitions

25- Discovery Village Ltd. also reserves the right to cancel the competition if circumstances arise outside of its control.